Contact center leaders may want to play matchmaker when it comes to improving customer service. Empathy between agents and customers is key to making service experiences better, says German researchers. It goes both ways. For instance, empathetic customers are far more forgiving when they get outdated information probably because they understand that mistakes happen.
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Would you like chatting business and tech stuff with restaurant managers across the world? We start the on-boarding work the moment a restaurant decides they want to use our online ordering platform, sticking with them every step of the way to ensure they get the most value from our product. As a customer success representative, you are responsible for working directly with customers to help them get started and grow in using GloriaFood. Communicate efficiently and effectively with our restaurant members. We rely on a live chat tool and email helpdesk to do most of our support but you'll also be talking to customers on the phone every now and then for the customer communications and issues from initial contact until resolution.
LeConnex is web-based software designed specifically to meet the needs and business process of the matchmaking industry. LeConnex is designed by industry experts to provide a platform delivering an entire suite of tools to run your matchmaking business. Not only do we offer the most comprehensive and versatile solution in the industry, but our customer service is unparalled. Make finding that best matches for your clients with a fast, intuitive interface that allows you to traverse your entire database of leads, clients, resource and more in just few seconds. Search on custom profile fields, and compile an extensive list of matches for a client in a few minutes.